1. Introduction

Crestvista Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website https://crestvista.co.uk or contact us through our website.

We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Business name: Crestvista Ltd
Location: Guildford, Surrey, United Kingdom
Email: contactadmin@crestvista.co.uk

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the email address above.

3. Information We Collect

We may collect and process the following types of personal data:

Information you provide to us

When you submit a form on our website, we may collect:

• Your name

• Your email address

• Any information you include in your message

Information collected automatically

When you visit our website we may automatically collect certain information including:

• IP address

• Browser type and version

• Pages visited on our website

• Time and date of visits

• Website usage data

This information helps us understand how visitors use our website.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries submitted through our contact forms

• To communicate with you regarding your enquiry

• To monitor and analyse website usage

• To improve the performance and functionality of our website

• To maintain the security of our website

We only process personal data where we have a lawful basis to do so.

5. Legal Basis for Processing

Under UK data protection law, the lawful bases we rely on include:

Legitimate interests
To operate and improve our website and respond to enquiries.

Consent
Where you voluntarily submit information through a contact form.

6. Cookies

Our website uses cookies to help improve user experience and analyse website traffic.

Cookies are small files placed on your device when you visit a website.

We use cookies for:

• Website analytics

• Website performance monitoring

• Visitor tracking to understand how the site is used

You can control or disable cookies through your browser settings.

7. Third Party Services

We use third party services that may process limited data about website visitors.

Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

• IP address

• Device information

• Pages visited

• Time spent on pages

This information helps us improve the website and user experience.

More information can be found in Google’s privacy policy.

8. Data Retention

We retain personal data only for as long as necessary.

Information submitted through our website contact forms is retained for up to 12 months, unless a longer period is required for legitimate business purposes or legal obligations.

After this period, personal data is securely deleted.

9. Data Security

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmitting data over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Object to or restrict processing of your data

• Request transfer of your data where applicable

To exercise any of these rights, please contact us at:

contactadmin@crestvista.co.uk

11. Complaints

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and the updated version will become effective once published.

We encourage visitors to review this page periodically.